Mojave Misfits RC Warranty & Return Policy

 

Terms and Conditions

If the item you receive is defective upon receipt, please contact us via email for the options to return, exchange, or receive a refund. Requests for return or exchange and reports of missing or damaged parts must be requested within 30 days of receiving merchandise. 

Items returned must be in, as-new conditions, with the packing slips, manuals, accessories and all other items intact in the original packaging. We will not accept items that have been glued, adjusted, or tampered with from its original form upon arrival. Returned merchandise must be received by us first before we will process and ship out any replacement products or refund the customer. We suggest using a reputable shipping carrier that provides proof of shipment along with tracking information. In the event that a returned package does not make it back to us, we cannot be held responsible for the loss of merchandise throughout the process. 

 

*****DO NOT SEND ITEMS TO US WITHOUT CONTACTING US FIRST AND DISCUSSING YOUR ISSUES.  ITEMS RECIEVED BY US WITHOUT PRIOR NOTICE WILL BE SET ASIDE UNTIL WE ARE CONTACTED BY YOU AND MAY RESULT IN YOU PAYING UNNECESSARY POSTAGE AND FORFEITURE OF WARRANTY.*****

Shipping and handling charges for all orders are non-refundable; because we have paid the shipment organization to send the shipment and they will NOT refund the postage cost back to us after the delivery has been processed. Customer will be responsible for the return shipping cost to send a product back to our facility. For returned merchandise that is found to be genuinely defective, we will ship out a replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees. 

We reserve the right to exchange, replace, or refund merchandise to the customer and not refund money if we deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants. 

*** Please inspect the product upon receiving the shipment. Identify any issues and report it to us BEFORE you try to use the product. Please check the product and make sure it is in proper condition before use.

*****Due to the nature and intended use of these products, there is a 30 day warranty, batteries are not covered under warranty.  Warranty only covers manufacturing defects, products that customers have attempted to repair themselves or modified are not warranted.***** 

 

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